Zoobe.ae – Shipping Policy
1. Introduction

Zoobe.ae is a UAE-based e-commerce platform providing services to Buyers and Suppliers.
This Shipping Policy explains how orders are processed, shipped, delivered, and handled in case of any issues in UAE.

By placing an order on Zoobe.ae, users agree to comply with this Shipping Policy.

2. Shipping Methods
A. Online Payment (Preferred)

Payment is made via secure payment methods during checkout.

Orders are confirmed and verified before shipment.

B. Courier / Logistics Services

Zoobe.ae uses trusted courier partners in UAE for timely delivery.

Suppliers may also use their preferred courier if it complies with Zoobe.ae guidelines.

C. Express / Priority Shipping

Available in selected cities and regions in UAE.

Faster delivery may be available for an additional charge, if applicable.

D. International Shipping (Future Feature)

International shipments (outside UAE) will be handled via selected courier partners.

Customs duties, import taxes, and regulatory compliance are the responsibility of the buyer.

Estimated delivery depends on the destination country and customs clearance.

3. Order Processing Time

Order Verification: All orders are verified within 24–48 hours.

Packaging: Suppliers are responsible for safe and secure packaging.

Processing: Standard orders are processed within 1–3 business days after verification.

Special Products: Custom or large orders may require additional processing time.

4. Estimated Delivery Time

Local Deliveries (within UAE):

Standard: 2–5 business days

Express: 1–3 business days

Remote Areas: Additional 1–3 business days may apply

International Deliveries: Estimated 7–21 business days, depending on customs and logistics

5. Shipping Charges

Zoobe.ae may offer Free Shipping on selected products or subscription plans.

Additional charges may apply for:

Remote locations

Express or priority shipping

Oversized or heavy products

6. Order Tracking

Every shipment is assigned a tracking number.

Users can track orders via their Zoobe.ae account or the courier partner’s tracking portal.

Status updates include: Order Confirmed → Shipped → In Transit → Delivered

7. Delivery Issues
A. Lost or Damaged Shipments

Suppliers or Zoobe.ae will investigate reported lost or damaged shipments.

Replacement or refund will be processed according to the Return & Refund Policy.

B. Delayed Shipments

Delays may occur due to:

High order volume

Adverse weather conditions

Remote delivery locations

Users should contact Zoobe.ae support for updates.

C. Failed Delivery Attempts

Multiple delivery attempts may be made.

If delivery fails repeatedly, the order may be returned to the supplier or warehouse.

8. Returns and Reshipment

Zoobe.ae follows a structured Return & Refund Policy.

Returned shipments due to delivery issues will be:

Reshipped at no extra charge (if applicable)

Refunded according to the payment method and verification

9. Responsibilities of Users

Provide accurate shipping address, contact details, and identification

Ensure someone is available to receive the shipment

Notify Zoobe.ae immediately in case of address changes or delivery issues

10. Responsibilities of Suppliers

Pack products securely to avoid damage during transit

Ship orders on time according to Zoobe.ae’s processing timelines

Provide valid tracking information for every order

Cooperate with Zoobe.ae to resolve delivery-related complaints

11. Security and Safety

Zoobe.ae ensures all shipments are handled safely by authorized logistics partners.

Any unauthorized tampering or misuse of shipment by external parties is beyond Zoobe.ae’s control.

Users are encouraged to report delivery issues immediately.

12. Policy Updates

Zoobe.ae may update the Shipping Policy periodically to reflect changes in:

Logistics partners

Shipping charges

International delivery

Business operations

Updated policies will be published on the website and applied to all future orders.

13. Contact Information

For shipping-related queries or complaints, users can contact Zoobe.ae Customer Support:

Email: support@zoobe.ae